Account Manager fostering strong client relationships and resolving issues at GXO. Responsible for handling domestic and international customer interactions and continuously improving quality systems.
About the role
- Director for Partnerships at Elemica, a digital supply chain company. Responsible for building executive partnerships and driving growth across multiple sectors.
Responsibilities
- Build executive level relationship with our Partners, focused on defining and execution of business goals aligned with Elemica's selling strategy
- Build partner facing programs that increase Elemica's revenue from Partner activities
- Determine the optimal partner mix given the assets and resources of Elemica
- Build our Partner program across different segments based on a balance of near-term rewards and long-term growth objectives
- Hire, retain and develop Partner team talent
- Align with key stakeholders to develop and communicate strategies to close service gaps
- Develop key partner relationships towards a deep understanding of their priorities, success measures, and planning/operating cycles to create, anticipate and execute new growth opportunities
- Build internal relationships with regional leadership, Sales, Marketing, Professional Services, and IT to drive awareness of Partner capabilities, differentiators, and success criteria
- Develop a strong relationship with key stakeholders that operate in your market to support your Partners business goals
- Align with business objectives, goals, and investments to unlock greater innovation and growth inside the partnership
Requirements
- 5-7 years of IT/software sales and partner development experience at an enterprise level; a high-growth mindset and commercial acumen
- Experience with Supply Chain is a must-have; Chemical/Oil/Gas or Process Manufacturing vertical is preferred
- Knowledge of the Supply Chain System Integrator and/or Supply Chain Application landscape
- Experience with building or reshaping an existing Partner program to accelerate growth in this channel
- Must be professional, accessible, and adaptable to changing business needs; a keen sense of ownership, drive, and grit are paramount
- Proven accountability and excellent interpersonal skills; the confidence to be an honest advocate who is willing to speak up when needed
- Excellent problem-solving skills with ability to get to the root cause of internal and external problems; ability to recommend resolutions
- Excellent professional communication skills and ability to use common business applications
- Must respond to client requests with empathy, compassion, strategic advisement, and rapidity
- Desire to work with a collaborative global team with offices in Philadelphia, Atlanta, Frankfurt, Oxford, UK, Bunnik, and Hyderabad
- Travel expectation up to 60%
Benefits
- Customer-centric Work
- Cutting-edge Supply Chain Technology and Innovation
- Competitive Compensation Packages including Commission Plan
- Hybrid Work Locations & Flexible Work Schedule
- Global EAP Program
- Company Discounts
- Generous Employee Referral Program
- Rewards & Recognition incl. Years of Service Awards
- Quarterly Employee Engagement Events
- Fun Work Environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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