Join Fife Council's People Analytics Team managing HR systems and providing data insights. Supporting processes, enhancing user experiences, and driving digital innovation within HR functionalities.
About the role
- HR Agent providing support to employees and managers in HR queries at Elanco. Managing HR-related transactions and promoting the employee experience in an international environment.
Responsibilities
- Act as the primary point of contact for employees and managers regarding administrative queries, utilizing internal ticketing and HR systems.
- Manage high-volume transactions throughout the employee lifecycle while maintaining professional and efficient customer service standards.
- Deliver services within defined SLAs/KPIs, driving operational efficiency and identifying opportunities for continuous improvement.
- Educate the business on accessing HR knowledge and content to enhance the overall employee experience.
- Collaborate with various HR teams to escalate and resolve complex issues while handling sensitive and confidential information.
Requirements
- Bachelor’s Degree
- Experience in HR or Shared Service Operations within an international environment
- Fluency in Spanish and Portuguese
- Familiarity with HR tools such as ticketing systems and internal HR Systems (e.g., Workday, ServiceNow)
Benefits
- Vales de despensa
- Fondo de ahorro
- Vales de restaurante
- 33 días de aguinaldo
- SGMM
- Seguro de vida
- PTU
- Prima de vacaciones del 80%
- Bono anual
- Días libres adicionales (8 días)
- Plan de pensiones
- Descuentos por convenio (laboratorio médico, seguro de coche, productos Elanco)
- Viernes cortos
Job title
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