Marketplace Customer Service Specialist providing support for online marketplaces like Amazon, eBay, and Walmart. Navigating platform policies and ensuring customer satisfaction through exceptional service and problem resolution.
About the role
- Verifications Analyst conducting outbound customer verification inquiries for Eftsure's solutions facilitating secure payments. Play a key role in ensuring clients confidence in payment processes across various channels.
Responsibilities
- Accurately make outbound customer verification inquiries through all call and non-call channels.
- Respond accurately and timely to inbound customer and supplier verifications inquiries.
- Complete assigned front line non-call work activities in agreed timeframes.
- Support continuous improvement process by making constructive, cost effective suggestions.
- Work with the other Eftsure Support Teams to ensure best outcomes for customers and the business.
- Participate in ongoing Training and Skills development for professional improvement.
- Ensure that attendance and timeliness are in line with team and customer expectations.
- Ensure own and other Team Member safety through following protocols and reporting issues.
- Any other reasonable tasks as delegated by the wider business or Verifications leadership teams.
- Appropriate use of all workplace tools and resources to perform role to mitigate fraud on customers.
Requirements
- Excellent attention to detail
- Exceptionally thorough
- Very strong team player
- Very Analytical
- Customer focused
- Polite, friendly and professional phone manner
Benefits
- Hybrid work model (Office and Work from Home)
- Paid birthday leave day
- Paid charity leave day
- Paid floating cultural holiday
- Wellness Benefit
- Professional Development Opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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