Substance Use Disorder Technician in Call Center management of behavioral health treatments. Ensuring appropriate levels of substance use care and facilitating treatment authorization processes.
About the role
- Student Loan Call Center Representative contacting borrowers to discuss options for student loan repayment. Supporting students in managing their loans through guidance on repayment plans and options.
Responsibilities
- Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment
- Communicates by telephone and/or in writing/email to borrowers to inform them of their responsibilities and the consequences of default
- Receives predictive telephone dialer system transfers and handles them within required measures
- Maintains clear, concise, and accurate documentation of borrower accounts, including all contact made and received
- Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans
- Conducts internet/social media searches to locate new contact information for student loan borrowers
- Participates in work group activities to solve problems or improve processes
- Performs other related duties as assigned
Requirements
- High School diploma or GED
- At least one year office/business, clerical or customer service experience
- 1 year experience working in a call center (preferred)
- 1 year working in financial industry, including student loans, collections and/or banking (preferred)
- Bilingual in Spanish and English (preferred)
Benefits
- Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy.
- Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
- Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
- Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
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