Head of Account Management leading teams for cloud - based POS & E - Commerce solutions. Responsible for customer retention, growth, and strategic account management in the Berlin office.
About the role
- Client Account Manager responsible for overseeing grid connection projects at E.ON. Building relationships with clients and coordinating cross-functional teams to ensure project success.
Responsibilities
- Serve as the main client point of contact for the project delivery and asset adoption journey
- Ensure smooth transition following the sales process throughout the asset management journey
- Provide proactive updates and manage expectations throughout the project lifecycle
- Liaise with internal design and legal teams to ensure timely and accurate delivery of project milestones
- Coordinate the processing and issuance of MPANs (Meter Point Administration Numbers)
- Oversee the issuance of connection agreements
- Support AV (Asset Value) payment processes and ensure a timely resolution of related queries
- Take ownership of centralised mailboxes, ensuring prompt and professional responses
- Provide ad-hoc support across other business areas as required
- Update internal systems with project updates
Requirements
- Strong written and verbal communication skills for effective stakeholder engagement
- Experience in project delivery within infrastructure sector
- Experience of managing external client accounts and maintaining good working relationships
- Ability to manage multiple priorities and coordinate cross-functional teams
- Proficiency in Microsoft Office and reporting tools
- Strong attention to detail and organisation skills
- IDNO experience preferred
Benefits
- 26 days of annual leave plus bank holidays
- Generous pension
- Life cover
- Bonus opportunities
- Access to 20 flexible benefits with tax/NI savings
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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