Customer Success Leader at Planday managing Customer Success Managers for B2B SaaS client retention. Ensuring strong customer partnerships and data - driven growth strategies.
About the role
- Customer Success Manager at DYG Romania responsible for managing international B2B client relationships and optimizing user acquisition strategies. Seeking motivated candidates with a strong digital marketing background.
Responsibilities
- Develop trusted relationships with key accounts, customer stakeholders and executive sponsors.
- Responsible for managing a portfolio of accounts and often being the face of the company to all clients in all business and operational matters.
- Continually monitor and analyze user acquisition data attributed to different sources; learn and employ critical insights for ongoing performance improvement and to maximize ROI through scale and process optimization.
- Daily campaign performance analytics and optimization.
- Develop new business with existing clients and/or identify areas of improvement to meet your monthly KPIs.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Requirements
- Experience from digital agencies, ad-tech and online companies - A must.
- Experience managing international B2B clients - A must.
- Strong verbal and written communication skills in English.
- “Hunter” personality - you will constantly look for new opportunities to grow your business and accounts by being actively engaged with your customers.
- Positive customer success understanding and ability to maintain long term business relationships with international clients.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Experience delivering client-focused solutions to customer needs.
- Excellent listening and negotiation abilities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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