Technical Support Engineer delivering exceptional support and troubleshooting for Nooks' SaaS platform. Collaborating with engineering teams to enhance user experience.
About the role
- Onsite IT Support Technician ensuring efficient operation and maintenance of IT systems in Germany. Collaborating with users by providing hardware and software support and training.
Responsibilities
- Ensuring efficient operation and maintenance of various IT systems.
- Inspecting, prioritizing, and maintaining systems to the highest operational standards.
- Providing effective solutions for software and hardware issues.
- Responding to user inquiries and guiding users with clear, step-by-step how-to instructions.
- Recording technical issues and resolutions in the Knowledge Management System and updating knowledge articles with current and relevant information.
- Enabling end users by providing training and education.
Requirements
- Minimum of two years of relevant experience.
- Fluency in German and English.
- Experience handling ServiceNow tickets.
- Assisting with software deployment and resolving software-related issues (standard and non-standard).
- Supporting Microsoft Windows and Apple operating systems as well as the Microsoft Office 365 suite.
- Providing how-to assistance for end-user assigned IT devices and software.
- Supporting standard and non-standard hardware devices (peripherals such as monitors, label printers, etc.).
- Basic hardware support for desktops and laptops: RAM upgrades, keyboard replacements, SSD/HDD replacements.
- Smart Hands experience supporting various teams and devices including, but not limited to: MFPs, standalone and networked printers & scanners (including toner replacement), servers, and storage.
- Providing support for meeting room equipment (audio and video), network cabling and port patching, Wi‑Fi networks, and replacement of routers, hubs and switches.
- Document management tasks such as asset management, knowledge base maintenance, and site operations manuals.
- Stock management for incoming and outgoing IT goods.
- End-user training and education.
- Willingness to work onsite at client locations.
Benefits
- Flexible working time models.
- An attractive salary package.
- Training and mentoring to support your career development.
- Opportunity to work with cutting-edge technologies and products in state-of-the-art enterprise environments, providing services to a variety of global customer infrastructures.
- Challenging and varied customer projects at one of the world’s largest and most successful IT service providers, paired with opportunities for rapid advancement and high degrees of autonomy and responsibility.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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