IT Support Engineer providing 1st and 2nd line on - site support for a dynamic Technical Resource Group team. Responsibilities include troubleshooting and hardware/software issue resolution.
GG
Onsite Electrical Technician, Technical Support, Remote Service for Paper Processing Machines
Posted 4 days ago
About the role
- Elektrotechniker providing technical support and remote service for packaging machines. First point of contact for customers on technical questions and remote service execution.
Responsibilities
- First point of contact for customers regarding electrical questions about packaging machines
- Handling incoming service requests via our ticketing system
- Independently performing remote services (fault analysis, parameter checks, software adjustments)
- Occasional on-site assignments worldwide
- Troubleshooting and technical support for all questions related to machine functionality
- Active participation in cross-service projects and close coordination with other departments
Requirements
- Completed vocational training in an electrical discipline (e.g., electrician, mechatronics technician)
- Ideally further qualification as a technician or master craftsman (m/f/d)
- Very good technical understanding, particularly in electrical engineering and process engineering
- Experience with Siemens Step 7, TIA Portal, and Sinamics drive technology
- Independent, analytical, and reliable
- Willing to learn and open to technical development
- Good command of English
- Willingness to undertake occasional international travel
- Proficient in common MS Office applications
Benefits
- Retirement provision
- Company events
- Independent working
- Option for mobile/remote working
- Company cafeteria
- Holiday and Christmas bonuses
- Further training and development
- W&H Academy
- 30 days of vacation
- Flexible working hours
- Family-friendly corporate culture
- Career development and advancement opportunities
- Sports and fitness offerings
- Employee discounts & perks
- Commitment to sustainability
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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