Technical Support Engineer at Teradyne Robotics supporting customers in Europe and UK. Responsible for troubleshooting and resolving technical issues with collaborative and autonomous mobile robots.
HK
Onsite Electronics Technician – Technical Support, Remote Service for Paper Processing Machines
Posted 3 days ago
About the role
- Electronics technician providing technical support and remote services for packaging machines. Engaging with international clients and collaborating across departments at GARANT in Germany.
Responsibilities
- First point of contact for customers on electrical engineering questions related to packaging machines
- Handling incoming service requests via the ticketing system
- Independently performing remote services (e.g. fault analysis, parameter checks, software adjustments)
- Initial troubleshooting together with the customer
- Providing technical support on machine functionality
- Active participation in cross-service projects and close coordination with other specialist departments
Requirements
- Completed vocational training in an electrical field (e.g., electronics technician, mechatronics technician)
- Ideally further training as a technician or master craftsman (m/f/d)
- Strong technical understanding, especially in electrical engineering and process engineering
- Experience with Siemens Step 7, TIA Portal and Sinamics drive technology
- Independent, analytical and reliable working style
- Willingness to learn and openness to technical development
- Good English skills
- Basic willingness to undertake occasional international travel
- Confident user of common MS Office applications
Benefits
- Company pension scheme
- Company events
- Autonomous working
- Option for mobile/remote working
- Company canteen
- Holiday and Christmas bonus
- Training through the W&H Academy
- 30 days holiday
- Flexible working hours
- Family-friendly corporate culture
- Opportunities for role changes and career advancement
- Sports/fitness offerings
- Employee discounts & perks
- Commitment to sustainability
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Support Engineer providing expert guidance and troubleshooting to customers at NavVis. Collaborating with engineering teams to resolve complex product issues and improve support processes.
Technical support analyst providing remote customer support for CETRO SOLUCOES EM EMBALAGENS LTDA. Responsible for assisting clients through calls, Whatsapp, or video calls.
Senior Technical Analyst leading design of regulatory data foundation for Broker - Dealer reporting. Focused on enabling explainable AI in data management and governance.
Technical Analyst organizing automotive homologation documentation while ensuring regulatory compliance with internal interfaces. Joining EDAG to shape the future of mobility.
Customer Support Engineer at BR - DGE helping customers integrate with payment solutions. Collaborating with engineering teams and advocating for a seamless customer experience with a growing range of products.
Investment Operations Associate handling trade life cycle, reconciliation, and collateral management for public and private assets. Expertise in middle and back - office activities for investment operations.
Customer Site Support Technician coordinating biobank operations and anticipating customer needs. Performing tasks related to sample management and quality control at Princeton location.
Technical Support Agent assisting clients with technical issues and inquiries. Responsible for troubleshooting software, hardware, and networking problems while ensuring high customer satisfaction.
Technical Support Analyst providing prompt customer assistance and troubleshooting solutions in a hybrid role. Collaborating with teams over various channels in the United Kingdom.