Senior Technical Support Engineer managing customer technical support for Stryker’s Vocera solutions. Documenting issues, monitoring inquiries, and collaborating within the company to enhance customer experience.
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Onsite Senior Customer Support Engineer – HA Technology
Posted 6 days ago
About the role
- Senior Engineer providing technical leadership and customer support for GE gas turbines installations. Leading engineering solutions for plant operations, outages, and upgrades with internal and external collaboration.
Responsibilities
- Provide engineering leadership and technical guidance new installation, outage and upgrades and Plant operations to meet safety, quality, and timeliness goals.
- Partner with the Design Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions.
- Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures.
- Escalate issues as required, acting as the liaison between field and design engineering to drive specific technical resolution and to help engineering identify, drive corrective actions.
- Plan and provide engineering technical oversight to the Contractual Services and Field Services teams during planned outages to meet reliability and availability goals.
- Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner.
- Lead and program manage root cause analysis/investigation activities for product technical issues.
- Interface with Product Service, System and Design Engineering teams, providing technical leadership to personnel supporting project assigned to resolve customer technical issue.
- Prepare technical presentations for GE Leaders and Customers ensuring the timely communication of significant issues or developments.
- Support customer technical review meetings and present recommendations to champion GE's commitment technical solution
- Support unplanned/forced outages to meet reliability/availability goals
- Travel to customer location support customer technical review meetings and present recommendations
Requirements
- Bachelors’ degree in Engineering (Mechanical / Electrical / Electronics / Controls/Instrumentation)
- Minimum 8 years of experience in installation/ commissioning/ maintenance of GE gas turbines
- Working knowledge of HA technology
- Working knowledge with power plant design and upgrades, including system analysis and testing
- Working knowledge of various GE GT/ST, BOP equipment, heavy duty gas turbine & steam turbine
- Ability to travel 25-50% of the time
Benefits
- Relocation Assistance Provided: Yes
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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