Manager leading technical support team at Cloudflare. Ensuring operational excellence, team development, and customer satisfaction in a hybrid work environment.
About the role
- IT Support Analyst delivering reliable IT support and ensuring excellent employee experiences at BetWarrior in Buenos Aires. Collaborating with teams to resolve issues and improve processes.
Responsibilities
- Resolve incidents and requests independently, following established procedures and documenting all actions in our ticketing system
- Ensure a positive end-to-end customer experience by acting as the single point of contact for internal users
- Assist in problem resolution, provide guidance on the use of hardware and software, and collaborate with the IT team on special projects
- Recommend hardware and software improvements aligned with business and security needs
- Support employee onboarding, updates, offboarding, and user provisioning activities, including access revalidations
- Create and maintain documentation for help desk processes, procedures, and best practices
Requirements
- Familiarity with authentication and security best practices
- Extensive knowledge of Google Workspace and Microsoft Windows environments
- Hands-on experience imaging, deploying, and troubleshooting laptops and mobile devices
- Experience working with ticketing systems such as Jira Service Management, Jira Software, and Confluence
- Previous experience in an IT Level 1 support or similar role
- Strong knowledge of mobile computing hardware
- Understanding of ITIL methodologies
- Upper-Intermediate or advanced English proficiency
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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