Key Account Manager responsible for sales growth and partnerships in the pharmaceutical industry. Focused on improving product adoption and customer engagement through strategic relationships.
About the role
- Account Manager handling key accounts for the UK Hi Performance Division at DS Smith. Lead strategy, customer satisfaction, and growth while maintaining a superior customer experience.
Responsibilities
- Lead, develop, win and maintain business with customer accounts, achieving Sales KPI’s & Account Plan targets
- Implement the account management strategy and influence the overall strategic direction of account (s)
- Manage the account plan, monitor progress against the agreed targets and objectives, and decide on appropriate interventions to deliver on the target performance levels for the targeted area
- Drive customer retention and be responsible for customer satisfaction, loyalty and delivering a customer experience better than our competitors to keep and win new business
- Build and establish relationships with some of the largest accounts within the Hi Performance division
- Review existing products, provide regular commercial and service reports, updates and support during tender updates and new proposals
- Identify new growth areas and drive performance through engagement and awareness to maximize revenue
Requirements
- Proven success, knowledge, and experience managing large accounts in an Account Management role within Hi Performance/Industrial – packaging product experience desirable but will welcome experience in other areas
- A Full driving license
- A strong ability to work independently & remotely with travel as needed
- Strong business acumen and negotiation skills with the ability to deal with conflict and challenge both externally and internally
- Proven success, knowledge, and experience of analysing and initiating actions based on financial insights and understanding
- Ability to build strong working relationships with colleagues, clients, and stakeholders around the business
- Ability to deliver dynamic & professional presentations
Benefits
- Competitive salary
- Company Car
- Sales bonus scheme
- 25 days holiday plus bank holidays
- Pension scheme, life assurance and income protection
- Sharesave scheme
- Employee Assistance Programme
- Employee Discounts
- Cycle to work scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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