Customer Success Manager driving customer success and retention for complex enterprise clients using AI - powered platform. Owns strategic relationships, adoption, and value realisation across key accounts.
About the role
- Senior Project Manager leading end-to-end CRM projects at DOMVS iT in a collaborative environment. Requires strong experience in data governance and project management with CRM platforms.
Responsibilities
- Lead end-to-end CRM projects, ensuring timelines, scope, quality, and budget
- Serve as the primary interface between business areas, technology teams, and executive stakeholders
- Manage initiatives with a strong data component, including integration, data quality, and governance
- Drive project planning, tracking, and executive reporting
- Identify risks, propose mitigation plans, and ensure continuous improvement of deliveries
- Support the definition of strategies and process improvements related to the CRM ecosystem
- Coordinate multidisciplinary teams (functional, technical, and data)
Requirements
- Proven experience as a Project Manager in CRM
- Experience with platforms such as Salesforce, Ikilva, and/or Veeva
- Experience in data-focused projects (integration, analysis, data quality, and governance)
- Ability to operate fluently between technical and business areas
- Analytical, structured mindset with strategic vision
- Excellent communication and stakeholder management skills
- Experience in complex, high-criticality environments
- Experience with agile and/or traditional methodologies (Scrum, Kanban, PMBOK)
Benefits
- Meal allowance (Flash - BRL 900.00 monthly)
- Transportation allowance (as needed)
- Bradesco Health and Dental plan
- Specialization program (up to 30% of your postgraduate tuition for the first 12 monthly installments, after 12 months of employment)
- Language allowance
- Clude Saúde (medical consultation platform)
- Birthday day off + gift
- TotalPass
- Udemy platform
- Referral bonus (for each successful referral we pay the employee BRL 1,000.00)
- Merit platform (exclusive Domvs platform to receive and give merits. Accumulated merits can be redeemed for vouchers such as iFood, Outback, etc.)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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