Managing CRM platforms and proposing customer - focused strategies for projects at Mercantil. Collaborating with teams for implementation and enhancements in a dynamic banking environment.
About the role
- Customer Success Manager responsible for managing strategic customer accounts and ensuring successful technology adoption. Driving client engagement and partnership at Hewlett Packard Enterprise.
Responsibilities
- Take ownership of a select group of the company's most strategic customer accounts.
- Cultivate strong, executive-level relationships within the customer's organization, including engagement with C-suite and key stakeholders.
- Successfully onboard customers and help them define and achieve their adoption success criteria.
- Acts as primary advocate for the customer, ensuring their needs, objectives, and desired outcomes are understood and prioritized.
- Develop and maintain a Customer Success Plan for assigned accounts, outlining the customer business goals, desired outcomes, and timelines to ensure customers receive consistent experience throughout the entire customer journey.
- Serves as a point of escalation for complex customer issues, coordinating with various internal teams, including technical support, product management, and engineering, to ensure swift and effective resolution.
Requirements
- University or bachelor’s degree or equivalent combination of education and experience; advanced University or MBA preferred.
- CCSM (Certified Customer Service Manager) - Level 5 certification preferred.
- HPE GreenLake ATP and ASE certification preferred.
- Holds a cloud foundation certification or higher (e.g., AWS Cloud Practitioner, Google Cloud Associate, Microsoft Azure Fundamentals)
- ITIL v4 Foundation certification or higher desirable
- Agile and/or DevOPs certification desirable
- Proven experience in customer success management, managing strategic customer accounts, developing customer success plans, and achieving customer success objectives.
- Typically, 8-10 years of directly related work experience.
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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