IT Systems & Support Specialist managing and supporting IT systems, network infrastructure, and end - user environments for an agri - tech company. Focused on maintaining reliable, secure, and efficient IT operations.
About the role
- Customer Service Representative providing effective service for internal and external customers at DocMagic. In-depth knowledge of products and maintaining quality service with a positive attitude.
Responsibilities
- provide effective and efficient service to internal and external customers
- have in-depth knowledge of DocMagic products and services
- maintain quality service with no more than 5% of tickets needing rework
- establish working relationships and communicate effectively with clients
- take ownership of escalated or urgent requests
- adhere to attendance and time management of shifts, breaks, and lunch
Requirements
- High School degree or higher
- 2 years of customer service experience
- 2 years of computer knowledge and communicating on a phone.
- 2 years experience working with Excel, Word, and Outlook.
- Mortgage industry experience and knowledge preferred.
Benefits
- comprehensive health coverage
- paid time off
- company-paid holidays
- 401K with company matching
- on-site wellness classes
- snacks
- monthly food trucks
Job title
Job type
Experience level
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Degree requirement
Location requirements
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