Senior Customer Support Specialist providing exceptional customer support and processing analysis for clients in Guatemala. Assist with high escalations and create outstanding user experiences.
About the role
- Sales Support Specialist for Optimatum Solutions handling CRM data integrity and marketing execution. Manage client relationships, deliver marketing campaigns, and support business development efforts.
Responsibilities
- Owning CRM data integrity to ensure accurate pipelines, reporting, and client tracking
- Managing client relationships and expansion efforts with a proactive, independent approach
- Executing marketing campaigns across social media and email, bringing creative ideas to life and measuring their impact
- Designing and refining sales materials that directly influence client engagement and deal success
- Maintaining organized file systems to effectively monitor/track administrative and business development activities
- Assisting in the development and execution of marketing materials by segment
- Promoting Optimatum’s market positioning and brand awareness strategy through business development efforts
- Coordinating events and meetings
- Executing various marketing campaigns and providing feedback
- Providing administrative assistance to the senior management team as needed
Requirements
- Bachelor’s degree or higher
- Minimum of 4 years of work experience in a relevant area
- Prior experience with Sales Support
- Interest in HR/Benefits issues is a must; prior experience in healthcare is not required
- Strong technical proficiency in CRM and MS Office
- Strong detail orientation while also having the ability to see the big picture
- Ability to execute marketing strategies across various platforms
- Ability to work well with unstructured projects and problems
- Ability to work independently as well as within a team environment
- Energy and commitment to deliver high quality results in condensed timeframes
- Excellent interpersonal, presentation, verbal and written communication and listening skills
- Knowledge and familiarity with project management tools and processes
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
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