Customer Service Representative responsible for handling inquiries and resolving issues at LoadUp. Engage via phone, text, chat, and email in a fast - paced environment.
About the role
- Sales Support Specialist supporting partners and account managers in contract processing at DLL. Ensuring timely and accurate documentation with attention to detail in a hybrid working environment.
Responsibilities
- Working in a team and independently to service the needs of our partners and vendors.
- Build and maintain Relationships with Vendors/Dealers/Brokers and Customers.
- Provide support to the sales team by handling all incoming contract documentation (via online applications or post) and telephone calls.
- Proactive WIP management to complete doc pack from pipeline.
- Strong attention to detail to be used for contract validation and system data entry.
- Manage your own time effectively to support workload and achieve daily targets.
- Ensure all paperwork is present and correct in line with DLL policies and liaise seamlessly with joining functions where necessary.
- Liaise with key stakeholders to resolve problems.
- Complete customer due diligence, fraud & compliance related checks prior to activation.
- Be a team-player, supporting the wider DLL business as part of our development plans.
Requirements
- Have high degree of accuracy and attention to detail.
- Be able to work under pressure and meet deadlines.
- Have experience with inbound and outbound call management.
- Have a pro-active approach, with the ability to work autonomously.
- Have effective time management skills.
- Have excellent verbal and written communication skills
- Computer literacy with experience of learning new IT systems, applications and confidence using digital systems and processes
- Experience of working in a compliant and regulated environment.
- Specific experience in equipment leasing and vendor finance.
Benefits
- 25 days paid annual leave (plus public holidays) based on a 35-hour working week.
- Short Term Incentive Plan based on DLL results and personal performance.
- Non-contributory pension scheme.
- Private Healthcare Scheme
- Two working days per year volunteering for a local charity
- Flexible hybrid working. Minimum of 10 days per month in the office to include the last four working days of the month.
- Career development opportunities: online learning, member development programs
- At DLL we stimulate your health and wellness e.g., fun, health & vitality activities organised by our True Energy team.
- Check this link to an overview of all benefits in your region.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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