Clinical Support Specialist supporting patients in utilizing MedRhythms' innovative neurotherapeutics device and ensuring seamless onboarding. Engaging with caregivers and resolving inquiries effectively while maintaining high standards.
About the role
- Customer Service Representative for a legal firm in Buenos Aires, handling inbound and outbound communications. Providing client support with emphasis on empathy and professionalism.
Responsibilities
- Atender llamadas inbound y outbound, ofreciendo un servicio al cliente de excelencia.
- Gestionar correos electrónicos y comunicaciones con clientes de forma profesional y oportuna.
- Redactar cartas de representación y documentos legales de apoyo.
- Recopilar información detallada de clientes para la gestión de casos.
- Organizar archivos y reportes en plataformas digitales (Dropbox, etc.).
Requirements
- Inglés avanzado (B2+/C1) – comunicación fluida y profesional con clientes internacionales.
- Experiencia mínima de 1 año en atención al cliente en BPO.
- Capacidad para redactar y escuchar simultáneamente, manteniendo precisión y claridad.
- Alta inteligencia emocional, empatía y paciencia para manejar situaciones sensibles.
- Actitud proactiva y autosuficiente, con iniciativa para resolver problemas de manera eficaz.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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