Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Senior CRM Executive overseeing customer engagement and retention strategies for Ding's global consumer base, enhancing CRM communications across various channels.
Responsibilities
- Operationalize our Segmentation & CRM Strategy to unlock incremental transactions and deepen customer engagement.
- Drive retention, referral, and lifetime value , converting new users into active customers and loyal advocates.
- Lead continuous optimization , using A/B testing and performance tracking to elevate customer experience and maximize revenue contribution.
- Deliver compelling, data-driven messaging across channels — ensuring the right communication reaches the right customer at the right time.
- Execute and enhance lifecycle programs , including early engagement, loyalty, referral, and winback journeys.
- Champion CRM governance and best practices , ensuring consistency, learning adoption, and operational excellence across all markets.
Requirements
- 3–5 years of CRM experience, with a strong command of CRM principles and lifecycle marketing.
- Hands-on expertise with enterprise-level ESP/CRM platforms (Emarsys preferred) and marketing automation.
- Strong analytical capability, with the ability to interpret complex data and turn insights into strategic actions.
- Proficiency with analytics tools such as Looker, Tableau, PowerBI, Appsflyer.
- Excellent communication skills, with the agility to perform in a fast-paced, scaling environment.
- Fluent English; additional languages are an advantage.
Benefits
- YOLO days & Dingiversary Leave: Additional holidays the year of your 4th/7th/10th/13th Anniversary
- Flexible & Hybrid Working: We recognize the need to use space and practice in ways that best support you
- Work Abroad Program: The opportunity to work for 30 days from another country each year
- Tax Free Remote Working Allowance: up to €70 per month
- Wellness Program: With monthly events, both virtual and in-person
- Ding Dollars: Flexible benefit allowance allowing you to tailor your benefit choice
- Referral Fees
- Enhanced Family Policies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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