Operations Specialist driving retail excellence across markets for Acosta Group. Ensuring compliance and productivity while delivering seamless customer experiences.
About the role
- Marcomms Operations Manager at Digital Catapult directing efficient marketing operations. Collaborating across departments and managing workflows to enhance processes within the team.
Responsibilities
- Maintaining, updating and fine-tuning efficient ways of managing and prioritising the Marcomms Team workload, workflows, processes and tools (for example Trello boards) to drive effectiveness, efficiency and optimal communication flow within all members of the team.
- Identifying, exploring and defining which projects/programmes the team should prioritise, setting a timeline to reach goals quickly, and tracking progress with operational owners to drive programmes that deliver impact.
- Adapting, refining and creating templates, checklists and documents to help the team streamline activities and work more efficiently.
- Delivering monthly marketing reports with key insights and lessons learned to help answer strategic and operational questions, assisting the Marcomms Team with business reporting, target setting, and KPI management.
- Acting as the team GDPR champion by overseeing data cleanliness and completeness for customer, prospect and partner records; maintaining data according to good GDPR policies and practices.
- Acting as the team champion with regards to procurement processes and practices and being the team point of contact for keeping all supplier’s framework agreements in place.
- Acting as the brand guardian making sure to maintain, review and create the existing branded assets as well as help the wider team to adhere to the Digital Catapult brand .
Requirements
- Relevant experience in B2B marketing operations, preferably (but not essential) from a technology business, startup or agency.
- Ideally educated to degree level within a business or marketing related field or with equivalent level of experience.
- Strong project management and organisation skills with the ability to manage multiple projects, objectives and tasks simultaneously
- Technically capable with a desire to improve processes.
- Great teamwork and collaboration skills, able to form successful working relationships with colleagues across the business.
- A solutions person with a creative flair and the ability to break complex problems into smaller ones – enjoys identifying and solving complex
Benefits
- We are in the UK’s Top 100 Best Workplaces and placed in the UK’s Best Workplaces in Tech and Large Organisations.
- 5% performance related bonus
- Digital Catapult is a Disability Confident Committed Level 1 Employer.
- Excellent holiday package: 25 days annual leave, Bank Holidays and 3 days between Christmas and New Year:
- Double-matched pension up to 10% of your salary;
- 4% of your salary to use towards selecting benefits that work for you, including health cash plan, Private Medical Insurance; buying holiday, topping up your pension;
- E-Vehicle Scheme; Cycle2Work; Tech Scheme; Gym Discounts; Give As you Earn; PerkPal;
- Life insurance 4x salary;
- Free to access EAP & Financial Wellbeing advice;
- Enhanced maternity and paternity leave;
- Hybrid working - with great offices to work from 2 days per week with some roles needing to be onsite more regularly to ensure the successful delivery of our work;
- Investment in your ongoing learning and development with us;
- Company social events throughout the year and free office snacks!
- We have a vibrant and engaging culture where all voices are heard and a variety of employee led affinity groups who champion initiatives and provide opportunities for feedback to be shared.
- We use moments in the year to educate everyone at Digital Catapult on different aspects of Equity, Diversity and Inclusion and to raise awareness.
- We also enjoy socialising and having fun together through a variety of company-wide events held throughout the year including our football team, running and climbing groups and volunteering activities.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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