Customer Service Representative responsible for handling inquiries and resolving issues at LoadUp. Engage via phone, text, chat, and email in a fast - paced environment.
About the role
- Customer Service Executive handling customer inquiries and coordinating service processes in logistics. Collaborating with various teams to ensure efficient customer service and document management.
Responsibilities
- Handling and coordinating customer inquiries and orders
- Supporting the implementation and optimization of service processes
- Managing and coordinating Europe-wide export and import transport operations
- Documenting and tracking customer feedback
- Acting as a point of contact for potential escalations
- Close collaboration with various departments, especially Planning, to ensure optimal customer care
- Processing customs documentation
Requirements
- Completed training in hospitality, freight forwarding, or logistics
- Experience in customer service, ideally in freight forwarding or logistics
- Strong organizational skills and a structured, solution-oriented approach to work
- Confident user of CRM systems and MS Office
- Strong communication skills in German and good command of English
- Enjoy working in a team and supporting customers
Benefits
- A modern workplace
- Fair compensation and attractive social benefits
- Training opportunities and individual development prospects
- An inspiring company culture where your ideas matter
- A unique opportunity to join us on board our ships
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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