Hybrid Customer Success Key Account – B2B SaaS

at Dext

• Job title: Customer Success Key Account – B2B SaaS
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Paris, France

About the role

• Customer Success Key Account role facilitating Dext solutions for B2B clients. Working with key partners to enhance solution adoption and provide training support.

Responsibilities

• Support accounting firms in onboarding and client deployment of the solution
• Deliver in-person and virtual training to users
• Conduct qualitative follow-ups with the firms’ digital leads to ensure their objectives and the deployment plan agreed between the Key Account Manager and the firm’s accountant are being met
• Address objections and blockers raised by users
• Ensure adoption of new Dext features during follow-up calls and training sessions
• Escalate strategic risks that could hinder deployment to the Key Account Manager
• Work in tandem with a Key Account Manager and develop an enterprise account strategy with them to identify firms in the onboarding and adoption phases
• Provide recommendations to improve our enterprise support (creating training content, organizing workshops, webinars, etc.)
• Coordinate portfolio management with the Key Account Manager and the other Customer Success Manager, and share Customer Success best practices with the team
• Collaborate with the product team to report product improvement opportunities and maintain an in-depth knowledge of our tool

Requirements

• Experience in an accounting firm using digital tools (production software, bookkeeping/pre-accounting software, payroll software, expense management software, neo-bank, etc.)
• Fast learner with strong analytical thinking
• Organized and structured
• Excellent listening and communication skills (verbal and written)
• Team player
• Adaptable, agile and curious to learn more about the accounting ecosystem and the industry’s transformation

Benefits

• Swile meal card worth €10 per day
• Alan health insurance 100% covered by Dext
• Partnership with ClassPass (partially subsidized by Dext)
• Hybrid working model: partial remote work possible 2–3 days per week
• Great work atmosphere and informal social events in our excellent offices in the heart of Paris (drinks, company evenings, offsites...)
• Company-wide policy focused on skills development with unlimited access to online training via LinkedIn Learning
• 1 day off granted during the week of your birthday
• 2 days granted to participate in a team charitable activity (Volunteering Day)
• Opportunity to benefit from “Summer Hours” (reducing work hours by 1 to 3 hours per week during July and August)