Collections Account Manager managing own caseload of pre-litigation matters for corporate clients. Key responsibilities include debt recovery and client relationship management in a leading law firm.
Responsibilities
Manage own caseload of pre-litigation matters on behalf of corporate clients
Action new instructions received from clients
Take agreed actions to recover debt
Work with complex disputes adhering to regulations
Highlight and deal with vulnerable customers effectively
Manage transactions according to client service level agreements
Build and maintain effective professional relationships
Communicate effectively with all parties
Handle customer complaints promptly
Monitor and review payments from debtors
Adhere to company standards, policies and procedures
Contribute positively to departmental activities
Undertake relevant training as required
Requirements
Educated to GCSE standard grade A-C in Mathematics and English (or equivalent)
Previous experience of using case management systems
Previous experience of working within a telephone environment
Benefits
Hybrid Working
Profit Share Scheme
Medicash
Employee Assistance Programme and high street discounts
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