Product Support Specialist working closely with diverse customers to enhance product value and experience at Clay. Interacting with teams to gather feedback and improve user experience.
DE
Hybrid Home Equity Loan Product Development, Customer Support Specialist
Posted 2 weeks ago
About the role
- Product Development and Customer Support Specialist accelerating HEL product growth through customer processing and communication. Ensuring documentation quality and contributing to product development at DelfinGroup.
Responsibilities
- Accelerate the growth and development of the HEL product by ensuring high-quality customer processing
- Ensure accurate communication and smooth client experience
- Maintain quality and compliance in documentation and processing
- Independently manage a full deal from start to finish
- Contribute to HEL product development beyond daily execution
Requirements
- Experience in client data processing and sales
- Previous experience in lending product development
- Knowledge of real estate lending
- Strong analytical thinking
- Structured and detail-oriented work style
Benefits
- Health insurance after the probation period
- Employer monthly payments to INDEXO 3rd pension level after probation period
- Paid parking next to the office
- Regular office snacks
- Teambuilding activities that are genuinely optional
- Training programs tailored to individual needs
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