Senior Solutions Engineer designing cloud solutions for data collaboration. Collaborating with clients and internal teams to develop innovative workflows and technical solutions.
About the role
- Technical Solutions Manager supporting enterprise customers implementing the DeepL platform and ensuring smooth technical integration. Requires software engineering background and German fluency.
Responsibilities
- Be the trusted technical advisor to prospects and clients, consulting with them on their strategic vision with the DeepL solution.
- Translating business requirements into technical solutions, and translating complex technical concepts into simple language.
- Troubleshoot challenges that customers experience as they set up their systems.
- Support the technical relationship with our customers to drive confidence and satisfaction by delivering technical information and recommendations.
- Develop, manage and deliver tools, collateral and an enablement approach (in collaboration with Product Marketing and Enablement) to ensure that the Customer team maintain their technical knowledge.
- Good understanding of what functionalities and capabilities customers will need in the future, and bring this feedback to the product teams for evaluation.
Requirements
- 5+ years of work experience, with at least two years in client-facing software implementation or account management role at a SaaS company.
- You must have knowledge / experience with programming languages.
- MUST BE ABLE TO SPEAK GERMAN.
- Essential technical knowledge includes:
- REST APIs
- SSO frameworks - Entra ID (Azure) experience preferred - SCIM knowledge desirable.
- Deployment support - eg. browser extension deployment - Intune - GPO.
- Ability to rapidly learn, understand, and work with emerging technologies, methodologies, and solutions.
- Proven success leading technical, multi-stakeholder implementations on time and within scope.
- Demonstrated ability to resolve issues efficiently while maintaining strong customer relationships.
- Excited about joining a scale-up where not everything is figured out.
Benefits
- Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities.
- Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication.
- Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week.
- Virtual Shares - An ownership mindset in every role, linking your contribution directly to DeepL’s growth.
- Regular in-person team events: local team and business unit gatherings, onboarding events, and company-wide events.
- Monthly full-day hacking sessions: every month, we have Hack Fridays for passionate projects and cross-team initiatives.
- 30 days of annual leave: we value your peace of mind with access to mental health resources.
- Competitive benefits: tailored to align with your unique location and ensure support every step of the way.
Job title
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