Senior IT Engineer taking ownership of complex issues and mentoring junior engineers at a hybrid role in Edinburgh. Engaging with clients and ensuring IT systems security and reliability.
About the role
- IT Support Specialist responsible for technical support and IT infrastructure maintenance at Dedale. Ensuring optimal system performance across APAC and Paris regions in a hybrid workplace.
Responsibilities
- Install and configure computer hardware, software, systems, networks, printers, and scanners and other IT Equipment
- Set up new user accounts and ensure proper access control
- Monitor and maintain computer systems and networks to ensure optimal performance and security
- Diagnose and repair hardware and software faults for desktops, laptops, and peripheral devices
- Provide technical support across the company
- Respond promptly to IT service issues and support requests via ticketing system, phone, or in-person
- Train staff on the use of new hardware, software, and internal systems
- Provide Airtable support
- Repair and replace equipment as necessary to minimize downtime and maintain operational efficiency
- Test new technologies and software, recommending and implementing improvements to enhance system performance
- Provide network administration and ongoing support for internal systems, ensuring continuous connectivity and smooth operations
- Create and manage user accounts and access controls based on company security policies
- Maintain accurate records of IT assets, software licenses, and service/repair logs
- Implement and maintain disaster recovery plans to protect data and ensure business continuity
- Ensure compliance with software licensing laws and usage guidelines
- Work with third-party vendors to resolve complex IT issues and ensure the reliability of IT services.
Requirements
- At least 2-3 years of experience in IT support, helpdesk, or a similar technical role
- Strong understanding of Windows environments, network fundamentals, and general IT hardware/software
- Knowledge of Microsoft 365 (O365) administration and support (Outlook, Teams, SharePoint, OneDrive, etc.)
- Prior experience or familiarity with Airtable is a plus
- Ability to clearly explain technical issues to both technical and non-technical users
- Proficiency in troubleshooting, resolving technical issues, time management, and organizational skills
- Experience with user account management and network support
- Ability to provide both in-person and remote technical support
- Strong problem-solving, communication, and organizational skills.
Benefits
- Hybrid workplace
- Opportunity for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Lead IT service delivery and operational technology support at Integra. Ensure systems, user experience, and support structure scale with the business needs.
IT Support Specialist for user help desk in Berlin, managing queries and improving IT processes. Need strong IT support experience and proficiency in Windows and MS 365.
Audit Manager leading multiple audit, review, and compilation engagements for Abdo's Business Audit team. Cultivating client relationships and ensuring high - quality project delivery.
On - Call IT Technician providing hands - on IT support at Hartsfield - Jackson Atlanta International Airport, focusing on hardware maintenance and repair.
Associate Engineer for Broadcast IT management during live productions and daily operations. Responsible for technical success at Warner Bros. Discovery events, requiring troubleshooting and support skills.
Manager at PwC facilitating successful deal processes and integrations in complex transactions. Leading teams and ensuring quality standards in delivering value for clients.
Principal Actuary providing oversight on Pharmacy Benefit Management processes at Blue Cross NC. Engaging in contract modeling, analytics, and strategic collaboration to enhance pharmacy benefits.
IT Infrastructure Analyst responsible for design and maintenance of network and security systems at the manufacturing site. Provides support and coordinates for IT infrastructure projects.
Unit Manager overseeing nursing staff and operations in skilled nursing facility. Leading care coordination and ensuring high - quality standards in a resident - focused environment.