ServiceNow Administrator responsible for daily administration and configuration of the ServiceNow platform. Ensuring smooth operation, performance optimization, and compliance with organizational standards.
About the role
- ServiceNow Architect responsible for ServiceNow platform technical management at Datasite. Lead enhancements, governance, and integration efforts for scalable solutions.
Responsibilities
- Own the technical administration and engineering of the ServiceNow platform
- Lead initial builds, major enhancements, and re-architecture efforts in new or low-maturity environments
- Design and enforce platform standards for: Configuration vs customization, Data models and CMDB structure, Roles, groups, and access controls
- Build and maintain advanced: Flow Designer automations and workflows, Forms, UI policies, business rules, and scripts
- Integrations with identity, asset, endpoint, and finance systems
- Act as the technical escalation point for complex platform issues
- Guide platform upgrades, patching, testing, and release planning
- Establish governance, documentation, and change management practices
- Partner with stakeholders to translate business requirements into scalable technical solutions
- Mentor and provide technical guidance to other ServiceNow administrators or engineers
Requirements
- Bachelor’s degree in IT or a related field
- 5+ years of hands-on experience administering and engineering ServiceNow
- Proven experience building or implementing ServiceNow in a new or early-stage environment
- Deep knowledge of: ServiceNow architecture and data model, ACLs, roles, and security design, Flow Designer, workflows, and scripting, CMDB fundamentals and data quality management
- Strong ability to balance speed of delivery with long-term maintainability
- Excellent communication skills and comfort working with both technical and non-technical stakeholders
- Experience with Jira or Jira Service Management
- Experience supporting ITSM, ITAM, SAM, or HAM modules
- Experience with integrations (REST, APIs, identity providers, endpoint tools)
- ServiceNow certifications (CSA required; CIS or higher preferred)
Benefits
- health insurance (medical, dental, vision)
- a retirement savings plan
- paid time off
- other employee benefits
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