ServiceNow SPM Analyst enhancing portfolio planning and reporting for a major energy network programme. Driving adoption and optimizing insights through ServiceNow and Power BI tools.
About the role
- ServiceNow Developer designing, building, and enhancing ServiceNow solutions at Vodafone. Focused on high-quality integrations, portal development, and collaboration with cross-functional teams.
Responsibilities
- Develop, configure and customise ServiceNow applications in line with business requirements.
- Deliver and optimise complex ServiceNow integrations using industry‑standard methods.
- Build and maintain Service Portal components, widgets and user interfaces.
- Apply advanced knowledge of the software development lifecycle to ensure robust and scalable outcomes.
- Utilise understanding of various SCDL methodologies to support structured delivery.
- Troubleshoot issues, analyse root causes and implement sustainable solutions.
- Collaborate effectively with stakeholders and cross‑functional teams.
- Provide guidance and leadership to team members where required.
- Manage priorities and timelines to meet project objectives.
Requirements
- Minimum 3 years’ experience as a ServiceNow Developer or Administrator.
- Strong expertise in ServiceNow integrations and Service Portal development.
- Advanced understanding of the software development lifecycle.
- Good awareness of SCDL methodologies.
- Demonstrates critical thinking and structured problem‑solving abilities.
- Experienced in team collaboration and capable of supporting or guiding colleagues.
- Strong organisational and time‑management skills.
- Effective communication and interpersonal abilities.
- Preferred qualifications: ServiceNow CSA certification and Service Portal micro‑certification.
Benefits
- Opportunity to deepen technical expertise in ServiceNow development and integrations.
- Exposure to a wide range of enterprise-level digital transformation initiatives.
- Collaborative work environment with supportive colleagues and leaders.
- Opportunities to lead initiatives and contribute to process improvements.
- Experience in a global, fast‑evolving organisation committed to continuous innovation.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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