Sr People Systems Analyst optimizing ServiceNow HR platforms supporting employee engagement for QVC. Collaborating across teams to deliver seamless digital experiences and enhance communication.
AL
Hybrid Principal Lead – ServiceNow Architect
Posted yesterday
About the role
- ServiceNow Architect leading architecture and strategy for ServiceNow platform at Ameriprise. Focusing on scalability, performance, and governance across multiple modules while ensuring compliance and quality.
Responsibilities
- Lead the overall ServiceNow platform architecture
- Own the ServiceNow roadmap
- Define and enforce governance standards
- Evaluate new releases, plugins, and features
- Act as the technical lead across key ServiceNow modules
- Optimize asset lifecycle processes
- Architect and deliver end‑to‑end solutions
- Perform hands‑on development
- Collaborate with product owners and stakeholders
- Oversee instance strategy and configuration management
- Conduct code reviews
Requirements
- Strong hands‑on expertise across modules
- Deep understanding of ITIL and integration patterns
- Advanced ServiceNow certifications highly preferred
- Preferred certifications: CSA, CIS (EA/ITSM/ITOM/ITAM), CAD; CTA is a plus
- Cloud certification (AWS, Azure or GCP) preferred
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- In-Office Collaboration
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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