Senior ServiceNow Business Analyst at Insulet, collaborating with internal teams to deliver business solutions. Responsible for defining requirements, facilitating UAT, and ensuring seamless transitions to new systems.
About the role
- ServiceNow Consultant optimizing client business operations through advanced ERP and CRM systems in Romania. Role involves designing and supporting ServiceNow systems with a multicultural team.
Responsibilities
- Responsible for designing, testing, implementing and support ServiceNow systems
- Administer, maintain, and support the existing ServiceNow modules
- Implements new modules and business flows in ServiceNow Application
- Responsible for maintaining and enhancing existing modules and business flows in ServiceNow Application for adapting them to the customers’ business needs
- Works closely with business analysts and vendors/customers to gather requirements in order to ensure the customer’s business needs and expectations are met in a timely and cost-effective manner
- Prepares and modifies technical documentation and requirements during the different phases of the project
- Researches, evaluates, and recommends third party integration and applications as appropriate
- Reports on progress, issues and problems to the supervisor; providing lessons learned and giving suggestions to optimize the work processes
- Train internal and external resources as per project/BearingPoint needs
Requirements
- Diploma in computer science or information technology or a comparable degree
- 3+ years of relevant consulting/implementation experience in ServiceNow
- At least one active ServiceNow certification: Certified Implementation Specialist, Certified System Administrator, etc.
- Good communication skills verbal and written both in English and in German
- Interaction with the customer on different levels: business, sales, service, tech
- Work experience in multicultural environments
- Nice to have: ITIL Foundations
- Experience with ServiceNow upgrades
Benefits
- meal tickets
- Easter and Christmas gift vouchers
- seniority bonus
- referral bonus
- peer-to-peer recognition
- extra paid vacation days
- hybrid working model
- quality private medical subscription for employee and their families
- gym options
- customized training paths (technical, functional, soft skills, German and French language courses)
- certifications
- valuable e-learning solution
- firm-wide development programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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