ServiceNow Junior Developer part of agile team for custom applications and OOB modules implementations. Collaborate in developing and configuring ServiceNow solutions.
About the role
- Senior ServiceNow Business Analyst at Insulet, collaborating with internal teams to deliver business solutions. Responsible for defining requirements, facilitating UAT, and ensuring seamless transitions to new systems.
Responsibilities
- Meet with stakeholders to define and document ServiceNow solutions that meet business needs and organizational objectives
- Own the relationship with stakeholders to identify, prioritize, model, and document business process and data requirements
- Analyze patterns of business activity to understand demand levels for stakeholder requests
- Ensure business requirements are understood, developed, tested, and delivered to specifications
- Respond to ServiceNow service issues, and administration requests
- Create quality content and documentation for workflows, services, user guides, testing, training, and self-service
- Represent project stakeholders throughout planning, development, and release phases
- Coordinate User Acceptance Testing (UAT)
Requirements
- 3+ years working as a business analyst building solutions for ServiceNow modules such as ITSM, ITAM, ITOM, HRSD, CSM, Now Assist, ESC, WSD, SAM, HAM, SIR, Health and Safety, Cloud Management, IRM, and/or GRC
- Strong oral and written communication skills
- Proficiency in MS Office Suite + Copilot
- Ability to create Workflow and Swim Lane documentation
- Strong understanding of ITIL frameworks – Service management, Change Management, Configuration Management, and Release Management
- Experience managing relationships, operating procedures, and service level agreements with clients and coworkers
- Experience in test plan creation and execution
- Experience implementing systems using Agile methodologies
- Experience designing and implementing IT and Non-IT related process workflows, procedures, and technical standards
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
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