Hybrid Team Lead ServiceNow Employee Workflows

at exccon AG

• Job title: Team Lead ServiceNow Employee Workflows
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ServiceNow
• Location requirements: Hybrid, Munchen, Germany

About the role

• Team Lead managing ServiceNow Employee Workflows projects with a focus on HRSD & WSD services. Leading a team and ensuring successful project execution in the German market.

Responsibilities

• You take responsibility for the Employee Workflows domain and its included streams: HRSD & WSD
• You assume disciplinary leadership of the ServiceNow Experts Employee Workflows team
• You actively contribute to strategic work within the leadership team and together with the technical team leads
• You are responsible for revenue and performance planning (budget) for the Employee Workflows domain
• You represent projects at C-level in steering committees and act as the client's escalation point
• You serve as the single point of contact for partners and providers in your area
• You ensure the business development related to ServiceNow Employee Workflows (and the associated streams)
• You design and deliver workshops and training
• You take on presales responsibilities when presenting Employee Workflows to clients
• You enjoy working in a team and are willing to be active on-site at client locations

Requirements

• In-depth knowledge of HR and facility processes
• More than 5 years of professional experience as a consultant
• Many years of experience in a consulting context and substantial experience as a project manager for large projects
• Industry knowledge in financial services, insurance, or public sector is desirable
• Experience with enterprise IT software, preferably ServiceNow, or comparable technologies such as Pega Systems or Salesforce
• Entrepreneurial drive and the ability to shape and influence
• You are convincing through your charismatic, communicative personality, your empathetic, constructive and solution-oriented manner and are thus a competent contact and sparring partner
• You know how to motivate your (onshore/offshore) team with passion
• You impress us with a high degree of initiative, your structured way of working and your creative potential
• You think beyond the immediate scope and identify opportunities for additional projects within the client environment
• You bring assertiveness, strong teamwork skills, cross-functional task- and process-oriented thinking and acting, and analytical thinking
• Successfully completed technical degree in Computer Science, Business Informatics, or Business Administration, or a comparable, solid qualification
• Several years of relevant professional experience as a responsible project manager, ideally also as a team leader with disciplinary responsibility
• Methodological knowledge such as ITIL, PRINCE2, SCRUM is an advantage and preferably already certified
• Experience with the deployment and customization of SaaS products such as Salesforce or ServiceNow, as well as Microsoft Office products, is also an advantage
• Composure in challenging project or leadership situations and a good degree of self-confidence are highly valued
• Excellent written and spoken German and English

Benefits

• Flexible working hours
• Flexible working location (including home office)
• Company pension plan
• Team events