Senior Product Owner driving HR Service Delivery solutions leveraging ServiceNow capabilities. Collaborating with Agile teams to optimize employee experience and deliver high - priority HR products.
About the role
- ServiceNow Administrator responsible for daily administration and configuration of the ServiceNow platform. Ensuring smooth operation, performance optimization, and compliance with organizational standards.
Responsibilities
- Manage user accounts, groups, roles, and permissions within ServiceNow.
- Configure ServiceNow modules (such as Incident, Problem, Change, Asset, and Service Catalog) according to organizational needs.
- Develop, test, and deploy workflows, business rules, UI policies, and client scripts to automate and streamline business processes.
- Plan and execute upgrades and patches to ensure the platform remains current and secure.
- Troubleshoot and resolve platform issues, provide support to end-users, and collaborate with technical teams to address problems quickly.
- Maintain data integrity by managing imports, exports, and data mapping processes.
- Create and update documentation for configuration, processes, and procedures.
- Develop and maintain dashboards, reports, and performance metrics using ServiceNow reporting tools.
- Ensure the platform complies with organizational security policies and industry standards.
- Work closely with ServiceNow developers, business analysts, and other stakeholders to deliver solutions that align with business objectives.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Proven experience as a ServiceNow Administrator or in a similar role supporting ITSM platforms.
- Strong understanding of ServiceNow modules, configuration, and administration.
- Experience with scripting (JavaScript preferred), workflow automation, and problem-solving.
- Familiarity with ITIL processes and best practices.
- Excellent communication and documentation skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Benefits
- Professional development opportunities
Job title
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Salary
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