Principal ServiceNow Solution Architect leading the design and delivery of scalable ServiceNow solutions at AT&T. Collaborating with enterprise teams to modernize operations and drive automation.
About the role
- Senior Product Owner driving HR Service Delivery solutions leveraging ServiceNow capabilities. Collaborating with Agile teams to optimize employee experience and deliver high-priority HR products.
Responsibilities
- Provides vision and direction for HR Service Delivery solutions built on ServiceNow to Agile development teams and stakeholders.
- Ensures the team always has an adequate amount of prepared tasks aligned with HR priorities.
- Plans and prioritizes product feature backlog and development for HRSD capabilities.
- Fully understands the product vision, roadmap, and growth opportunities for HR technology and articulates these to the development team.
- Assesses value and prioritizes backlog items based on business impact, time, and dependencies determined during PI planning and refinement.
- Provides backlog management, iteration planning, and elaboration of user stories for HRSD features.
- Works closely with Product Management to create and maintain a product backlog according to business value or ROI.
- Drives iteration goals and content via prioritized stories.
- Researches and analyzes HR technology trends, user needs, and ServiceNow roadmap.
Requirements
- Advanced knowledge of ServiceNow HR Service Delivery (HRSD) and related modules
- Advanced understanding of ServiceNow’s AI capabilities and automation workflows
- Strong knowledge of product development in HR technology and IT services
- Advanced knowledge of SAFe practices and their application
- Bachelor’s degree or equivalent in Computer Science, Information Technology, HR Technology, or related field preferred
- SAFe Product Owner / Product Manager Certification preferred
- ServiceNow Certified Implementation Specialist – HRSD preferred
- ITIL Service Management certification preferred
- Advanced experience as a Product Owner or Product Manager in an Agile/SAFe environment
- Proven track record in delivering HR Service Delivery solutions on ServiceNow
- Advanced planning and Agile coaching experience
- Familiarity with Agile approaches such as XP, Kanban, Crystal, FDD.
Benefits
- Health insurance
- Professional development opportunities
- Flexible working arrangements
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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