Principal ServiceNow Solution Architect leading the design and delivery of scalable ServiceNow solutions at AT&T. Collaborating with enterprise teams to modernize operations and drive automation.
About the role
- ServiceNow Developer responsible for ITSM and ITOM solutions at Rockwell Automation. Designing, developing, and configuring solutions to enhance IT service delivery and operational efficiency.
Responsibilities
- Develop and configure SNOW ITSM and ITOM applications, including Incident, Problem, Change, Knowledge, Discovery, Event Management, and CMDB modules.
- Implement and optimize workflows, business rules, UI policies, and automation for ITSM and ITOM processes.
- Design and maintain integrations with external systems (e.g., Active Directory, monitoring tools, cloud platforms) using REST, SOAP, and APIs.
- Manage and enhance the Configuration Management Database (CMDB), ensuring data integrity and alignment with the Common Service Data Model (CSDM).
- Implement and manage SNOW Discovery and Service Mapping to identify and maintain Configuration Items (CIs).
- Troubleshoot and resolve complex issues related to SNOW ITSM and ITOM modules.
- Collaborate with IT teams, stakeholders, and end users to gather requirements and deliver effective solutions.
- Maintain technical documentation for configurations, customizations, and integrations.
- Ensure compliance with IT security standards, best practices, and governance requirements.
- Participate in agile development processes, including sprint planning, reviews, and daily stand-ups.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of hands-on experience in SNOW development, with a focus on ITSM and ITOM modules.
- Proficiency in JavaScript, SNOW Glide scripting, HTML, and CSS.
- Strong understanding of IT Service Management (ITSM) concepts, ITIL framework, and IT Operations Management (ITOM) practices.
- Experience with SNOW Discovery, Event Management, and CMDB lifecycle management.
- Experience with API integrations (REST, SOAP) and SNOW IntegrationHub.
- Familiarity with SNOW development tools (Flow Designer, Studio IDE, Update Sets).
- SNOW certifications (CSA, CAD, ITSM, ITOM Implementation Specialist) are preferred.
- You might have Experience with cloud-native infrastructure and cloud discovery tools.
- Knowledge of SNOW Agent Client Collector (ACC) and advanced CMDB features.
- Experience in agile methodologies (Scrum, Kanban).
- Experience communicating updates and resolutions to customers and other partners.
Benefits
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development and other local benefits!
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