ServiceNow Developer responsible for designing, implementing, and maintaining CMDB solutions across Sun Life’s infrastructure estate. Collaborates with teams to gather requirements and translate them into solutions.
About the role
- ServiceNow Administrator responsible for maintaining the ServiceNow platform for QTS Data Centers. Ensuring system stability, user support, and overseeing administrative tasks.
Responsibilities
- Provide administrative support to the ServiceNow user base.
- Monitor and optimize the health, usage, and overall compliance of the ServiceNow platform.
- Identify system deficiencies and divergences from best practice within the production instance.
- Coordinate & execute platform upgrades & maintenance.
- Perform upkeep on existing solutions (e.g. business rules, UI policies, client scripts, ACLs, workflows, dashboard & reporting, data imports, service catalog development, etc.)
- Provide after hours and on-call support, as needed.
- Advise teams on design, development and overall best practice configuration of ServiceNow.
- Assist with the design and configuration of new solutions in ServiceNow.
Requirements
- Bachelor's degree in Computer Science or other related field; specialized training; or equivalent professional experience.
- Three or more years of experience leading, developing, and testing ServiceNow solutions.
- Three or more years of hands-on experience with ServiceNow components such as Service Catalog, Incident, Problem, Change, Asset, Release, Knowledge, Performance Analytics etc.
- Working knowledge of the IT Operations Management (ITOM) suite of capabilities, to include MID deployment, Discovery, CMDB, Orchestration, Event Management, Operations Intelligence, Service Mapping, etc.
- Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features.
- Background in Java Scripting, XML, HTML, AJAX, CSS, JSON, PERL scripting, REST, and/or SOAP.
- Strong understanding of ITSM processes based on ITIL v3.
Benefits
- Roth and Traditional 401(k) matching contributions with immediate vesting
- Every employee is bonus or commission eligible
- Generous PTO, Paid Volunteer Days Plus Floating Holidays
- Stock Purchase Plan (SPP)
- 11 paid Holidays Annually/Holiday compensation when worked
- Pet and Legal Insurance
- Q-Rest Sabbatical Program
- Q-Anniversary Service Award Program
- Parental Leave for primary and secondary caregivers
- Military Benefits Package
- QTS Charitable Matching Gift Program
- QTS Scholarship for Employee Dependents
- QTS Crisis Fund
- Wellness Program
- Tuition Reimbursement Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Product Owner driving HR Service Delivery solutions leveraging ServiceNow capabilities. Collaborating with Agile teams to optimize employee experience and deliver high - priority HR products.
Product Owner at NTT DATA providing direction for AI - driven HR Service Delivery solutions. Collaborating across teams to manage product backlogs and leads release planning for new functionalities.
ServiceNow Junior Developer part of agile team for custom applications and OOB modules implementations. Collaborate in developing and configuring ServiceNow solutions.
Senior ServiceNow Business Analyst at Insulet, collaborating with internal teams to deliver business solutions. Responsible for defining requirements, facilitating UAT, and ensuring seamless transitions to new systems.
ServiceNow Engagement Manager leading client implementations and driving delivery at Advizex. Requires customer engagement and significant ITSM/ITOM experience with adaptability to business needs.
ServiceNow Architect ensuring solutions meet business objectives while guiding complex implementations for government clients. Collaborating with project teams to deliver high - quality ServiceNow solutions.
Sr People Systems Analyst optimizing ServiceNow HR platforms supporting employee engagement for QVC. Collaborating across teams to deliver seamless digital experiences and enhance communication.
ServiceNow Consultant optimizing client business operations through advanced ERP and CRM systems. Focused on implementing systems and maintaining enhancements for client needs in Romania.
ServiceNow Consultant optimizing client business operations through advanced ERP and CRM systems in Romania. Role involves designing and supporting ServiceNow systems with a multicultural team.