Principal ServiceNow Solution Architect leading the design and delivery of scalable ServiceNow solutions at AT&T. Collaborating with enterprise teams to modernize operations and drive automation.
About the role
- ServiceNow Technical Consultant role at Datacom focused on designing high-quality ServiceNow solutions across multiple modules. Collaborating with clients to deliver tailored solutions for their business needs.
Responsibilities
- Designing and delivering high‑quality ServiceNow solutions across multiple workflows and modules.
- Working with customers to evaluate business needs and translate them into scalable ServiceNow architectures and configurations.
- Leading defined project workstreams including requirements gathering, design workshops, sprint planning, and technical implementation activities.
- Configuring and customising the ServiceNow platform including forms, workflows, integrations, automation, business rules, and portal components.
- Supporting installation, testing, and deployment of ServiceNow solutions, and coordinating UAT activities with customers.
- Identifying risks, issues, and continuous improvement opportunities—escalating to leadership as required.
- Developing technical specifications, user guides, configuration documentation, and architectural artefacts.
- Contributing to proposals, solution presentations, and pre‑sales activities in collaboration with our ServiceNow Practice Leaders.
- Staying up to date with ServiceNow releases, best practices, automation approaches, and emerging platform capabilities.
- Ensuring health, safety, and security compliance in all work practices.
Requirements
- 3+ years’ experience in systems design, integration, or technology consulting — ideally with hands‑on ServiceNow delivery experience.
- Demonstrated capability in one or more ServiceNow modules or technical disciplines (e.g., ITSM, CSM, CMDB, Automation, Flow Designer, Integrations).
- Strong analytical and consultative skills with the ability to translate business needs into technical solutions
- Strong verbal and written communication skills with the ability to converse with both end-users and IT staff
- Technical specification writing and documentation skills
- Ability to work collaboratively and build productive customer relationships
- Business awareness including corporate structure and planning strategies
- Knowledge of industry standards and government regulations in data communications/networking
- Familiarity with modern DevOps tools and automation practices
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