Client Relationship Manager nurturing high value accounts at PGI, a consultancy enhancing digital resilience for clients. Building long - term strategies and strengthening client relationships for sustainable growth.
About the role
- Relationship Manager at Grata responsible for managing client accounts and ensuring high customer satisfaction and ROI. Engaging with clients to enhance business relationships and drive revenue growth.
Responsibilities
- combine commercial and engagement strategies to achieve consistent growth
- perform onboarding of accounts and ensure adoption
- serve as primary contact for customers to resolve inquiries
- perform periodic customer success reviews
- grow revenue through account retention and cross-sales
- maintain relationships with customers across varied personas
- proactively identify account risks and drive churn mitigation strategies
Requirements
- 3-5 years of experience in a customer-facing role
- commercial experience managing renewals and upsells
- innovative, persuasive, and creative
- ability to adapt to change
- experience developing and delivering value-added communications
- success identifying and forecasting risk and growth opportunities
- confident, high energy, and self-motivated
- well-organized with high attention to detail
- track record of exceeding target KPIs
Benefits
- health insurance (medical, dental, vision)
- retirement savings plan
- paid time off
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