Customer Success Program Manager at Heartland Business Systems driving outcomes through CISCO product adoption. Collaborating with customers to enhance relationships and identify growth opportunities.
About the role
- Delivery Manager leading multiple IT delivery initiatives for Datasite. Responsible for planning, cross-functional collaboration, and ensuring high-quality project deliverables.
Responsibilities
- The Delivery Manager will be responsible for planning and managing the overall delivery roadmap for multiple initiatives.
- This Principal role is also responsible bringing thought-leadership, organization and clarity to the overall IT portfolio of initiatives.
- Ensuring cross-functional collaboration, ensuring key stakeholders are engaging as needed, unblocking projects and ensuring project deliverables are high quality.
- Establishing the MVP mindset and approach, checking that backlogs are being prioritized using value-focused OKRs as criteria.
- Delivery management is critical for the success of Datasite as it is the cornerstone and pillar for transformation.
- The overall role is to ensure features and functionality are being delivered while maximizing efficiencies by removing blockers/issues and mitigating risks.
- Builds and maintains motivated teams, making sure there is iterative plan to work towards, supporting the day-to-day agile ceremonies of teams.
Requirements
- Bachelor’s Degree in a relevant field, or equivalent work experience
- 7+ years' work experience preferably as a project/program manager
- Understand fundamentals of IT infrastructure and IT Service Delivery
- Understand Agile and Lean practices
- Highly organized and a strong communicator who can effectively multitask and prioritize as needs evolve
- Able to learn quickly and work proactively
- Set and continually manage project expectations with team members
- Lead regular team meetings to determine progress, set momentum, remove barriers, and actively address internal and external risks and dependencies
- Able to communicate effectively between a variety of technical and non-technical stakeholders to interpret business needs
- Able to prioritize the most important or highest value tasks
- Able to use data to inform planning and managing complex internal and external dependencies
- Experience working in an agile product development environment is preferred
Benefits
- health insurance (medical, dental, vision)
- retirement savings plan
- paid time off
- bonuses, commissions, or overtime if applicable
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