Head of Customer Success managing the Customer Success function to drive revenue growth at ablefy. Building relationships with customers and leading a high - performing team in a SaaS environment.
About the role
- Customer Success Manager ensuring customer satisfaction and driving value with security and compliance solutions. Building relationships and supporting clients in a dynamic tech environment.
Responsibilities
- You manage your own portfolio of mid-market customers and ensure they fully realize the value of our solution
- You build strong, long-term relationships, conduct product demos, and support customers in using our product effectively
- You work closely with decision-makers and company founders, understand their priorities, and take proactive steps to help them reach their goals
- You guide customers through the lifecycle and drive expansion and retention within your portfolio
- You identify challenges early, lead solution-focused discussions, and ensure long-term customer satisfaction
- You analyze customer behavior and derive concrete actions to maximize their success with our solution
- You foster engagement with and among customers, gather valuable success stories, and share best practices
- You collaborate closely with teams such as Marketing, Sales, Product, and Tech Support to ensure a seamless customer experience
Requirements
- Strong communication skills with a passion for product demonstrations and client meetings
- Proactive, independent working style with a strong team spirit and excellent prioritization skills
- Interest in compliance and security — we will provide the necessary training
- Experience with software products and their development is a plus
- Enthusiasm for a dynamic, fast-paced environment with continuous growth and development
- Fluent German (C2) and English, both written and spoken, are required
Benefits
- The freedom, trust, and tools to do work you’re passionate about and make an impact in a purpose-driven company committed to doing genuine good in the digital world
- A high degree of flexibility with customizable working hours, choice of work location, and benefits that support your lifestyle, health, and family needs
- A secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly growing Security & Compliance market
- Career growth along expert or leadership tracks with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget
- An environment that values autonomy, fast decision-making, flat hierarchies, and collaborative, respectful communication to keep things moving forward
Job title
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