Onsite engineer delivering first - class customer support and technical solutions for Wifinity. Working with large - scale networks and ensuring installations meet design standards.
About the role
- Genesys Service Engineer providing technical support and maintenance for contact center solutions. Collaborating with clients to troubleshoot and optimize system performance in a fast-paced environment.
Responsibilities
- Provide technical support for Genesys contact center platforms, including installation, configuration, and troubleshooting
- Diagnose and resolve issues related to Genesys software, integrations, and underlying infrastructure
- Work closely with clients and internal teams to deliver high-quality support, ensuring systems operate efficiently and effectively
- Perform system upgrades, patches, and maintenance activities to ensure the latest functionalities and security measures are in place
- Monitor system performance and ensure uptime in line with agreed Service Level Agreements
- Document and maintain detailed records of customer interactions, issues, and resolutions in ticketing systems
- Collaborate with cross-functional teams (e.g., network engineers, application developers) to resolve complex technical issues
Requirements
- 3+ years of experience working with Genesys platforms, preferably in a technical support or service engineering role
- Knowledge of Genesys contact center solutions (Genesys Cloud, PureEngage or PureConnect)
- Experience with VoIP technologies, SIP protocols, and PBX integrations
- Understanding of related technologies such as SQL databases, network infrastructure, and cloud solutions
- Strong communication skills in Polish and English to interact with both technical and non-technical stakeholders
- Ability to work independently and within a team, maintaining a customer-centric approach
- Knowledge of Linux and Windows operating systems
- Familiarity with ITIL processes and ticket management tools is a plus
Benefits
- Competitive base salary with an attractive commission structure
- Flexible working arrangements
- Professional development and continuous learning opportunities
- Access to cutting-edge technology and solutions
- Supportive and inclusive company culture with a strong focus on collaboration and innovation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Field Service Technician providing onsite and remote technical support for TSI’s particle measurement instruments. Installing, calibrating, and repairing equipment while ensuring customer satisfaction at all times.
Solar Field Service Technician performing field maintenance and learning safe practices in the solar industry. Located full - time on a jobsite in Burlington, TX.
Solar Field Service Technician performing field maintenance and following safety practices in solar industry. Operate and maintain equipment while providing assistance in solar plants under supervision.
Solar Field Service Technician performing maintenance and learning safety practices in solar industry. Working in multiple solar plants under supervision in Victoria, TX.
FST Manager at TechnipFMC responsible for FST readiness and service delivery quality. Managing schedules and maintaining compliance with operational excellence.
Field Service Engineer in the SatCom and Maritime sector supporting vessels by installing and maintaining communication systems. Opportunities for technical development and project involvement in a collaborative team.
Field Engineer assisting in construction site management and procurement processes. Collaborating with Site Manager to ensure safety and quality on construction projects across the U.S.
Field Service Engineer ensuring assembly line operations for Videojet products. Responsible for installation, maintenance, and customer support within Venlo/Limburg region.
Digital Solutions Service Engineer II at Werfen installing and optimizing digital solutions for hospitals. Providing 2nd level support to Werfen Affiliates and distributors internationally.