Product Support Specialist working closely with diverse customers to enhance product value and experience at Clay. Interacting with teams to gather feedback and improve user experience.
About the role
- Customer Service Agent handling inquiries for a gaming company in Australia. Focused on customer service accuracy and communication across various platforms.
Responsibilities
- Ensure all required customer service activities are completed to Dabble’s high standard of customer communication
- Assist in the creation/implementation of CS policy/documentation for training of the team
- Assist in Compliance Officer roles where required
- Build effective relationships within the team and broader business
- Ensure the needs of the customer are always the primary focus
- Assist the wider company by fulfilling any ad hoc Trading/Risk/Other roles as may be required
Requirements
- Experience in the gaming and wagering industry
- Experience in a Customer Service focused role in a call centre environment
- Advanced knowledge of Intercom or alternative and its functions (Admin level)
- Exceptional attention to detail and the ability to work well under pressure
- An analytical mind and inclination for problem solving
- A can-do attitude and ability to see the bigger picture!
Benefits
- A minimum of five weeks of paid annual leave for all Dabblers
- Paid parental leave for both primary and secondary caregiver
- Sponsored flights available to staff and spouse/immediate family
- Access to the Sonder app for employees and their families with 24/7 support
- Up to 10% annual cash bonus based on Company performance metrics
- Dabble Day Dividend: all Dabblers split the day’s revenue evenly on our birthday each year.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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