Clinical Support Specialist supporting patients in utilizing MedRhythms' innovative neurotherapeutics device and ensuring seamless onboarding. Engaging with caregivers and resolving inquiries effectively while maintaining high standards.
About the role
- Monitoring Support Specialist supporting automated tests for enterprise customers in AI-powered customer experience assurance. Investigating failures and preventing service disruptions while on a hybrid schedule.
Responsibilities
- Ensure uninterrupted operation of the Voice Assure solution worldwide by accurately processing test calls using internal tools
- Follow internal SOPs to gather information and determine the issue by evaluating and analyzing symptoms for accurate processing test calls using internal software
- Identify and escalate priority issues
- Use our ticket tracking system to work on internal issues: research, troubleshooting and identifying solutions to product, software, network and hardware issues.
- Manage internal and customer-facing communication in the event of outages or incidents, and keep all parties updated on progress
- Follow internal SOPs to collect information about the state of Cyara’s infrastructure components; track, record and refill balances when required
Requirements
- Fluent in English, both written and verbal
- 2+ years of proven customer service experience or customer-facing technical support experience
- Demonstrate the ability to follow through with tasks to close
- Demonstrated ability to work on multiple work streams simultaneously
- You should be organized, meticulous, a communicator with a “can-do attitude”
- Knowledge of IP network fundamentals
- Understanding of telephony, VoIP (SIP), and IVR
- Excellent Analytical and Troubleshooting skills
- Willingness to learn
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Support Specialist providing phone and email support for Greenlight's banking app. Ensuring customer satisfaction while troubleshooting issues and managing inquiries.
Customer Service Representative for an international electronics company in Germany. Responsibilities include managing customer service tasks and ensuring customer satisfaction in a hybrid work environment.
Customer Service Representative responsible for handling inquiries and resolving issues at LoadUp. Engage via phone, text, chat, and email in a fast - paced environment.
Senior Campaign Account Support Specialist leading DM, DTP, DTR programs, coaching account managers. Managing operational workstreams for biopharma clients at Amplity.
Senior Campaign Account Support Specialist leading print intake and fulfillment for consumer and HCP programs. Manage operations, direct mail, brand initiatives, and vendor relations in a supportive culture.
Customer Service Representative at Bonfe creating exceptional customer experiences using a top - notch system. Handling inbound and outbound calls to deliver meaningful interactions in a family - driven company.
Talent Manager responsible for developing business with clients in administrative and customer support sectors. Recruiting skilled professionals and managing client relations for successful engagements.
VP - Customer Experience & Research leading Payments customer experience strategy at U.S. Bank. Collaborating to translate insights into meaningful improvements across product and customer experience.
Customer Care Team Leader responsible for complaint resolution for SMB customers in Slovakia. Leading a team, improving customer experience, and maintaining ISO standards.