Transformation Operations Manager at Grant Thornton helping organizations implement supply chain strategies. Lead major transformation initiatives with expert consulting guidance and client collaboration.
About the role
- Exchange Support Engineer managing and supporting a trading exchange and looking to innovate processes. Involves collaboration across various projects and team on financial markets.
Responsibilities
- Provide expert-level remote management, administration, and support for the Production and Demo trading exchange, including updating underlying symbols, creating and scheduling contracts, performing end-of-day processing, settling expired contracts, and assisting with problem resolution.
- Contribute to the development, ongoing refinement, enhancement, and continuous process improvement of services.
- Assist in the investigation, implementation, and operation of third-party tools to enhance, automate, and streamline service delivery.
- Support quality assurance testing to ensure service reliability and accuracy.
- Handle a wide variety of issues, both within and beyond the defined job description.
Requirements
- Ability to perform effectively in a mission-critical operational team environment.
- Proven track record of collaborating with internal departments to deliver exceptional customer service.
- Experience or familiarity with Linux servers is preferred.
- Willingness to provide periodic off-hours coverage.
- Knowledge or experience in cryptocurrency, prediction markets, and options/futures trading markets.
- Strong understanding of sports trading operations, including market types, settlement rules, and common edge cases across major sports leagues.
- 1–3 years of experience with Python scripting and API management.
- Expertise with cron jobs and scheduled task management in production environments, including monitoring and error handling.
- Experience pulling, processing, and structuring large datasets from APIs, webhooks, and real-time data feeds; familiarity with JSON, XML, and WebSocket streams.
- Track record of improving tools and building internal products that scale with team needs.
- Product ownership mentality with experience gathering requirements, prioritizing features, and delivering operational tools.
- Excellent technical troubleshooting, problem-solving, interpersonal, verbal, and written communication skills.
- Ability to work rotational night shifts with weekend coverage; off-days provided on weekdays.
- Experience with sports data providers (strongly preferred).
- Experience with securities trading software (preferred).
Benefits
- Competitive salary
- Attractive annual leave entitlement including: birthday, work anniversary
- Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
- Work Perks: crypto.com visa card provided upon joining
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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