Customer Experience and Digital Graduate role at Auckland Council focusing on service improvement and customer experience. Join a 2 - year rotational program with hands - on experience and mentorship.
About the role
- Customer Service Administrative position maintaining client relationships and ensuring operational objectives in post-sales service area. Located in Abrera, Barcelona with growth opportunities.
Responsibilities
- Su misión principal será construir y mantener una relación sólida y duradera con los clientes, asegurando al mismo tiempo el cumplimiento de los objetivos de la delegación en relación con las órdenes de trabajo de postventa.
- Atención de llamadas de los clientes de Crown así como de los Técnicos de Servicio.
- Planificación de la ruta y de las averías y supervisión de los tiempos de trabajo de los técnicos.
- Facturación de servicios y/o recambios o piezas.
- Creación de órdenes de trabajo diarias.
- Elaboración diaria de la pizarra de seguimiento del estado de los trabajos de la delegación.
- Mantenimiento de registros y archivos.
- Dar soporte necesario a las peticiones de información de otros departamentos.
Requirements
- Experiencia previa en tareas administrativas y de atención al cliente por teléfono, en empresas de maquinaria o servicios de postventa.
- Que seas una persona organizada y que trabajes al detalle.
- Dominio de ofimática (Excel) y programas ERPS internos.
- Valorable inglés.
Benefits
- Jornada completa: de 8:00h a 17:30h de lunes a jueves y viernes de 8:00 a 14:00h
- Posición estable y desarrollo de carrera.
- Formación continua.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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