Operational Risk Analyst managing operational risks while supporting business processes and quality assurance at Creditspring, a consumer credit company focused on members' financial stability.
Responsibilities
Execute monitoring of all key business processes to help identify trends, issues, or opportunities
Investigate and provide information to the Operational Risk Manager or Senior Operational Risk Analyst on cause, impact and any remedial action required
Consistently review department and company-wide KPI data to proactively spot any trends, investigate root causes, and escalate to Operational Risk management where necessary
Support Operational Risk Analytics team and wider business with ad hoc internal data requests, assisting other departments with ongoing projects or growth initiatives
Support QA reviews of all key business processes as per the QA schedule
Investigate risks, opportunities and provide accurate reports to line manager and the Risk Management Team on cause, impact and any remedial action required
Execute QA of the CRA reporting within the business, supporting team members, and dealing with escalations when necessary
Regularly review existing QA process to improve our processes
Participate in cross-functional initiatives and other projects as required which impact on key business process change or development
Work effectively with other members of the Risk Team and the business, building effective working relationships which add value and allow for business opportunities or issues to be addressed in a timely and cohesive manner
Ensure that the Risk Team is viewed positively by the business and as such is asked for assistance where appropriate
Keep up to date with new initiatives or products within the industry
To provide resource/mandate cover for line manager and attend internal/external meetings on their behalf as is required
Ad-hoc tasks as agreed with line or senior management
Requirements
Intermediate user of Excel
Able to use SQL at intermediate level
Previous experience working in a fast-paced environment (ideally financial services)
Ability to proactively problem solve without need for explicit direction
Previous experience of tracking and reporting on KPIs and other performance metrics (Desirable)
Previous experience working with data visualisation/BI tools (Desirable)
Benefits
Private Health Insurance
INR 30,000 annual training budget
INR 30,000 annual Juno Wellbeing allowance
30 days paid leave, increasing 1 day per year up to a maximum 35 days paid leave
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