Gas Governance Consultant providing technical expertise on Gas Quality, Pipeline Safety Management, and regulatory compliance. Coordinate assessments and ensure adherence to safety standards in the gas utility sector.
About the role
- Operational Risk Manager at Manulife delivering effective risk management and controls for operational risk in financial services. Leading RCSA and ORE lifecycle while partnering with technology and business teams to enhance risk insights.
Responsibilities
- Drive the effectiveness of the Operational Risk Management (ORM) program by leading the end to end Risk & Control Self Assessments (RCSA) and supporting Operational Risk Events (OREs) lifecycle (capture, root cause, remediation, reporting).
- Partner with business and technology teams to strengthen control environments, enhance risk insights, and ensure regulatory alignment.
- Bring rigorous analysis, confident facilitation, and a passion for turning insights into durable risk reduction.
- Facilitate scoping, risk identification, inherent risk scoring, control design/effectiveness assessment, and residual risk evaluation.
- Facilitate workshops with process owners to validate risk taxonomy, operational control libraries, KRIs/metrics, and issue/corrective action plans.
- Challenge assessments with evidence: walkthroughs, sample testing, and data‑driven validation.
- ORE intake, triage, impact assessment, root cause analysis, and loss data capture.
- Ensure timely remediation plans, control enhancements, and closure validation; track aging and escalate where needed.
- Trend analysis on events, near‑misses, and external loss data to identify systemic risk themes and emerging risks.
- Design and maintain KRIs/KCIs, dashboards, and risk appetite reporting.
- Translate technical risk findings into decision‑ready narratives and recommendations.
- Align to ORM policy/standards; support internal/external audit and regulatory inquiries.
- Drive control automation opportunities, data quality improvements, and RCSA/ORE process optimization.
Requirements
- Bachelor’s degree in Business, Engineering, or a related field, or equivalent relevant experience.
- 5+ years in operational risk, internal controls, audit, or compliance within financial services (banking, payments, insurance, asset management).
- Hands‑on RCSA execution including demonstrated control testing/walkthrough experience; familiarity with control design vs. operating effectiveness.
- Proven ability to facilitate workshops, challenge stakeholders, and write business friendly reports.
- Knowledge of ORM frameworks/standards and familiarity with OSFI expectations on operational risk, incident management, and resilience is a strong plus.
- Experience in Operational risk event lifecycle management (including RCA and remediation tracking).
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and interpersonal abilities.
- Demonstrated ability to lead manage projects, and drive organizational change.
- Ability to work in a fast-paced environment and handle multiple priorities effectively.
- Experience with Governance Risk Control (GRC) platforms (e.g., Archer) and BI tools (Power BI/Tableau).
Benefits
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension plans
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Generous paid time off program including holidays, vacation, personal days, and sick days
- Statutory leaves of absence
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