Operational Risk & Control Specialist at Manulife enhancing governance and control testing using GenAI tools. Collaborating with business partners to improve control environments and compliance.
Responsibilities
Perform control design and operating effectiveness testing across business processes, including evidence gathering, walkthroughs, sampling, and documentation.
Conduct ongoing monitoring activities and identify early signs of control weakness.
Validate remediation actions and perform retesting to confirm control uplift and sustainability.
Use GenAI and automation tools to automate evidence extraction, document review, and control mapping.
Prepare business dashboards and reports summarizing control health, emerging issues, and testing outcomes.
Requirements
Bachelor’s degree in Business, Engineering, or a related field, or equivalent relevant experience.
3+ years in control testing, operational risk, governance, audit, compliance, or business control roles.
Hands-on testing experience: control walkthroughs, sample selection, evidence analysis, documentation.
Practical experience using GenAI or automation tools to improve testing or monitoring (e.g., Copilot, Power Automate).
Strong analytical skills: ability to work with datasets, identify trends, detect anomalies, and challenge inconsistencies.
Proficiency with Excel, Power BI, and other analytics/visualization tools.
Excellent communication and interpersonal abilities.
Ability to work in a fast-paced environment and handle multiple priorities effectively.
Benefits
health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program in Canada including holidays, vacation, personal, and sick days
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