Digital Channels Analyst optimizing user journeys for financial product sales. Collaborating with marketing and product teams to improve user experience and conversion rates.
About the role
- Junior Analyst managing import documentation communication with clients and agents in logistics industry. Handling customer service inquiries and tracking shipments effectively within hybrid work setup.
Responsibilities
- Provide customer service via email and phone;
- Communicate with terminals and shipping lines via email and phone;
- Manage and verify all shipment documentation (MBL and HBL);
- Track shipments on carriers' websites;
- Perform queries and corrections in the Mercante system;
- Maintain daily contact with international agents;
- Execute container re‑destination;
- Monitor vessel berthing/docking daily.
Requirements
- Bachelor's degree in International Trade, International Relations, Business Administration, or related fields;
- Intermediate English;
- Spanish is a plus;
- Proficiency with the Microsoft Office suite;
- Experience working with freight agents and/or NVOCCs is desirable;
- Knowledge of maritime import procedures;
- Ability to interpret situations, positive attitude, curiosity, teamwork, willingness to learn, and a proactive, dynamic approach.
Benefits
- Meal allowance
- Health insurance
- Dental insurance
- Pharmacy discount program
- Totalpass (wellness platform)
- Partnerships with Bluefit and Bodytech gym networks
- Support Program (psychological, financial, legal, and nutritional assistance)
- Life insurance
- Childcare assistance
- Transportation allowance
- Educational platforms
- Partnerships with universities and language schools
- SESC partnership
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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