Sales Professional responsible for driving growth of NAPA Auto Parts stores and services. Engaging with customers and maintaining relationships through effective sales strategies and customer service.
About the role
- Client Success Manager growing subscription revenue for Autotrader products and maintaining relationships with automotive dealers. Collaborating across Cox Auto sales teams to drive quality referrals and achieve sales goals.
Responsibilities
- Meet/exceed revenue, retention, and referral goals.
- Manage Sales Pipeline and Forecasting.
- Maximize utilization of multiple sales enablement systems, tools, and analytics.
- Ensure dealer expectations are exceeded.
- Expand relationships with multiple decision makers at dealer clients to maximize revenue & minimize cancellations.
- Work closely with assigned dealers to provide a data-driven consultative assessment of their operational challenges and needs.
- Reinforce value proposition with content and data through monthly ROI business reviews.
- Leverage qualitative and quantitative data, including market insights, to assist dealers in making educated business decisions.
- Identify cross-sell and upsell opportunities within a portfolio of assigned accounts.
- Support sales partners from other business units to discover, design, and propose solutions to meet dealer objectives.
- Advocate for assigned dealers during the implementation and onboarding of solutions.
- Respond and route customer issues to the appropriate point of contact or business unit.
Requirements
- Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
- The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.
- Travel within an assigned sales territory will be required.
- Safe drivers needed; valid driver’s license required.
- Preferred: Automotive industry or advertising media experience.
- Experience working in a field-based environment.
- Extensive knowledge and experience with social media, digital advertising, and internet platforms.
- Demonstrated proficiency and knowledge in various technologies such as CRMs and Analytic Tools.
Benefits
- A competitive salary and top-notch bonus/incentive plans.
- Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
- Comprehensive healthcare benefits, with multiple options for individuals and families.
- Generous 401(k) retirement plans with company match.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Professional development and continuing education opportunities.
- Access to financial wellness/planning resources.
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